Add new FAQ
Can I move from a smaller rack to a bigger rack without downtime?
Unfortunately it is not possible to do this without a downtime. The reason is, that our racks are physically separated from another and we cannot ...
Can you set up and provide a test server for me?
Unfortunately, we are not able to set up a free test server for you. However, if necessary, we can refund you the money within the ...
Can I place orders as an existing customer from my current account?
Yes of course. As an already existing customer you are able to order at our store easily. ...
Can I buy a Server of myLoc commercially?
All products of myLoc managed IT AG are exclusively rented and are not available for sale. This also applies to the brands Servdiscount and Webtropia. ...
Can I configure my order individually?
Depending on which of our hosting solutions you would like to order, you have a certain amount of leeway when it comes to configuration options. ...
Can you help me to configure my server and install my software ?
We offer a wide range of products, if you require a server with full administration please take a look at our Managed Hosting plans. All ...
Creating an SRV entry
You can create an SRV entry within our central customer management (ZKM) interface by clicking on the DNS system setup. The SRV entry is structured as ...
Can I upgrade my existing Cloud backup product to a larger one?
It is possible to upgrade your existing Cloud Backup product to a larger version. To proceed, you have to log in to the Customer Management ...
Can I create users in FilesCloud and assign rights to them?
Unfortunately, it is currently not possible to create an account directly either via the ZKM or via the web interface.You can invite someone to a ...
Can I use my own domain for my Office365?
Table of Contents Explanation Configure your own domain Explanation For Office365 you can use any domain, regardless of where it is registered. You only need access to the DNS ...
Can I transfer my additional IP to another server?
unfortunately not all IP's can be transferred from all servers:vServer <-> Dedicated server - Not possiblevServer <-> Root-Server - Not possibleRoot server <-> Dedicated server ...