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Questions in Billing Questions
How can i change my customer data ?
If you would like to request a change to the first and last name or the company details, we need
During which periods will the debit be charged/billed?
The desired billing interval can be specified when ordering. Generaly, server and housing products are billed charged. If you would like
What are the bank details of myLoc managed IT AG?
myLoc managed IT AG bank detailst: Account holder: myLoc managed IT AGBank: Stadtsparkasse DüsseldorfSWIFT-BIC: DUSS DE DDIBAN: DE90 3005 0110 0016
How can I prevent the German sales tax from being charged?
If you own your own busniess abroad and you have a so-called UID number, you don't need to pay the
How can I contact the accounting department?
If you have questions about invoices or debit charges, you can proceed contacting the accounting department via E-Mail or through
How do I receive my invoice?
Your invoice will be sent via email as a PDF document to the email address entered. This PDF document should
How to pay?
Payment for our services is usually done, customers in Europe, by the direct debit method. When entering a bank account during
What to enter for reason of bank transfer/transfer note?
When proceeding with a transfer, always enter your customer number and your invoice number. The relevant information can be found
What happens if a direct debit payment is charged back?
In the case of a debit note chargeback a 10,00 Euro processing fee will be charged. The processing fee come from
What do I do if I can not find my invoices?
If an invoice has been lost, you have the opportunity to download invoices through our central customer management (ZKM). All invoices
Is it possible to make corrections to already issued invoices?
No, the correction of invoices once issued is not possible for accounting reasons. If we have charged you too much or
Am I able to get additional discounts?
There are two possibilities to receive a discount for offered products of myLoc managed IT AG. 1.) Select a long contract
Which payment methods do you accept currently?
Currently we accept Paypal and SEPA payments. In the future, additional payment methods will be added. For further information, please
My server has been blocked, what should I do ?
There are various reasons why your server might have been disabled, in any way we will always send you a
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