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Questions in Contract questions
What are your cancellation periods?
The contract term is subject to the periods indicated. Contracts renew automatically - subject to agreement - to the minimum
How can I cancel my contract?
We would appreciate it if you could let us know the reason for your cancellation. If you would like to cancel
How do I change my account details?
You can change your bank details in our central customer management (ZKM) under the menu "Change Payment Method". The change of
How can I transfer a contract to a third person?
If both parties are already customers it is possible to move the contract between the accounts. Each party has to
How do I change my address?
You can change your address in our central customer management (ZKM) under the menu item "Personal Data". The change must
Can I place orders as an existing customer from my current account?
Yes of course. As an already existing customer you are able to order at our store easily.
What are the contract terms for your services ?
All our products contain a minimum contract term of 1 month. In addition, you are able to order our products
My server has been blocked, what should I do ?
There are various reasons why your server might have been disabled, in any way we will always send you a
The registered e-mail address is out of date. How can I get a new password now?
If you have forgotten your password for the central customer management (ZKM) and the stored e-mail address is no longer
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