Questions in Colocation

• I need more power or an additional port - where can I get it?

  If you need it, we can offer you an individual price for a higher power supply or an additional port.
  1579 views
• How can I enter the data center during the nighttime?

  The datacenter is also staffed 24/7 outside our business hours. You can ring the doorbell and will then be admitted.
  1689 views
• How do I register myself, when I enter the datacenter?

  Our staff will open the first door for you. Afterwards you can move freely in the data center up to
  9946 views
• Can I move from a smaller rack to a bigger rack without downtime?

  Unfortunately it is not possible to do this without a downtime. The reason is, that our racks are physically separated
  1631 views
• I have missing Parts, can you help me?

  If you need tools for installation, or screws for your rack, or even cables, we can help you within a
  1678 views
• Who can grant my colleagues access to the data center?

  Via your central customer management (ZKM), you can grant access to employees or one-time visitors, both permanently and on a
  1604 views
• Where can I get an additional key?

  You can request your access key from our sales team. The access key will then be handed over to you
  1852 views

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