How do I add a domain?
In case that you need more domains for you hosting project, you are able to order these over the myLoc Customer Control Panel (ZKM). Therefore ...
How can I install Proxmox?
You can choose Proxmox as admin tool via our installation system for Debian installation or you can use the Proxmox ISO image in conjunction with ...
How to setup Cloud Storage?
Table of Contents
Explanation
1. log in to the central customer management
2. cloud storage - create user
3. access to the cloud
Explanation
This article describes how to set up ...
How can I become a Reseller?
You would like to actively market our hosting products? With our new reseller program, you as a reseller will be personally supported by our sales ...
How to setup Cloud Backup Workstation?
The following guide will make it easier for you to get a fast entry in our new Cloud Backup product.
1. Login to central customer management
Once ...
How to setup Cloud Backup Server?
1. Login to central customer management
Once we unlocked and successfully provisioned your order, you will be able to login with your before settled username and ...
How do I change my address?
You can change your address in our central customer management (ZKM) under the menu item "Personal Data". The change must then be confirmed by an ...
How can I transfer a contract to a third person?
If both parties are already customers it is possible to move the contract between the accounts. Each party has to open a ticket and confirm ...
How do I change my account details?
You can change your bank details in our central customer management (ZKM) under the menu "Change Payment Method".
The change of information must then be confirmed ...
How can I cancel my contract?
We would appreciate it if you could let us know the reason for your cancellation.
If you would like to cancel your contract, please use a ...
How to pay?
Payment for our services is usually done, customers in Europe, by the direct debit method.
When entering a bank account during your order, you authorize us ...
How do I receive my invoice?
Your invoice will be sent via email as a PDF document to the email address entered. This PDF document should be printed for the internal ...
How can I contact the accounting department?
If you have questions about invoices or debit charges, you can proceed contacting the accounting department via E-Mail or through our Ticketsystem in our central ...
How do I disable / enable IPv6 on my vps? (Windows)
Table of Contents
Explanation
1. disable IPv6
1.1 start CMD
1.2 Set Change
1.3 Check changes
2. enable IPv6
2.1 Start CMD
2.2 Set Change
2.3 Check changes
Explanation
This article describes how to disable and ...
How do I start the Rescue System?
Table of Contents
Explanation
Start rescue mode
Explanation
Our rescue system is similar to the system you might know from the SuSE / Debian installation CDs. Here you have ...
How do I check the file system via the rescue system?
To perform a file system check, please proceed as follows:
Determine which hard disk is to be checked.fdisk -l
Disk /dev/sda: 15 heads, 57 sectors, 790 cylinders
Units ...
How long does a reinstallation take?
The duration of the installation depends on various components.
For example, a minimal Debian installation is completed in about 30 minutes. An installation of Windows, however, ...
How can I change the DNS zone of a domain?
You can enter, change and manage DNS entries via our central customer management (ZKM) under the menu item "Domains" > "DNS System" > "Edit Zone".
Please ...
How do I create a (trusted) SSL certificate?
To offer HTTPS pages on your server you need an SSL certificate.
Since this certificate is usually bound to a separate IP address and a (sub)domain ...
How can I mount a Moonshot Storage (iSCSI) in the Rescue?
Table of Contents
Explanation
1. add internal IP in /etc/network/interfaces
2. start up internal IP
3. install open-iscsi
4. Check /etc/iscsi/iscsid.conf file
5. Testing the connection to the storage
6. Restart Open-iSCSI
7. ...
How do I apply for my own subnet?
Up to 31 additional IPv4 addresses can be ordered per server via the customer central management. These IP addresses are available immediately after ordering. If ...
How do I set up an additional IP address?
An additionally ordered IP address must be set up on your server so that it can be reached. This article is only valid for Dedicated ...
How many IP addresses do I get?
Dedicated Server / virtual dedicated server (VDS)
Up to 31 additional IP addresses can be ordered via the customer interface.
vServer
Up to 7 additional IP addresses can ...
How do I set up IPv6 on my server?
To set up Ipv6 on your server, you need the IPv6 information from your ZKM:
Attention: Please use only the IPv6 fe80::1 as gateway!
Debian / Ubuntu ...
How to setup IPv6 on a Proxmox host?
Table of Contents
Explanation
1. Add IPv6 configuration to /etc/network/interfaces
2. Add IP and FQDN to /etc/hosts
3. Add nameserver to /etc/resolv.conf
4. Edit sysctl.conf
5. Restart server
Explanation
This article describes how ...
How do I enter an SPF record into the DNS system?
an SPF record is always created as a TXT record. The record usually has the following form:
meinedomain.de. IN TXT "v=spf1 +a +mx +a:mail.mydomain.de -all"
In the ...
How do I make my VMs accessible via a bridge?
Note: For information about the gateway, netmask, and IP address, see your customer account.
Table of Contents
Explanation
1. via the SSH console
2. Via the web interface
Important ...
How to reset the Administrator Password for Plesk?
If you lost your Plesk Administrator Password, you can reset/see this with an SSH or Remotedesktop-Connection.
For Linux:
If you lost your password for your Parallels Plesk ...
How can I backup and restore a MySQL database?
Create backup
To create a backup of a MySQL database, you usually use the tool "mysqldump". Save a backup of a database to a *.sql file:
root@server:~# ...
How do I set a Reverse DNS (RDNS) entry ?
You can manage the reverse DNS (RDNS) entries of your server via the RDNS management in the central customer management (ZKM).There you can set a ...
How can i monitor the raid-status (mdadm) ?
Tags: RAID, Software-RAID, mdadm, md0, degraded, raid1, active
When using a software RAID, it is necessary to check for proper functionality, since in case of failure, ...
How can i monitor the raid-status (mdadm) ?
When using a software RAID, it is necessary to check for proper functionality, since in case of failure, the redundancy is no longer provided by ...
How can i connect to my Windows-Server ?
In the case of a Windows installation, we only install the Remote Desktop Service (if no admin tool has been selected).
A login to this is ...
How do I connect to my Linux server ?
SSH is an access to your Linux server. You are working on a console as if you were sitting locally on your server.
Windows:
For using SSH ...
How do I create a game server with Tekbase?
After successful installation of your server, take your server IP address and enter it in your browser with the addition /tekbase/admin.php. This will take you ...
How do I create a cluster ?
This article describes how to create a cluster with 4 servers.
Table of Contents
Explanation
1. Preparation
2. Create Cluster
2.1 Important
2.2 Switch to unicast
2.3 Can I add a node ...
How do I change the mount directory of my Moonshot storage ?
Table of Contents
Explanation
1. unmount Storage
2. Create desired directory
3. Change mount point in init script
4. start init-script
Explanation
Moonshot Storage is based on the iSCSI protocol.
The script that ...
How do I change the language ?
To change the language from English to e.g. German, log into the cPanel web interface (<your-IP>:2083).
Now click on "Change Language" under "PREFERENCES"
There you can now ...
How can i change my customer data ?
If you would like to request a change to the first and last name or the company details, we need a written agreement to proceed ...
How to setup Cloud Backup Admin Tool ?
1. Login in central customer management
After your order has been activated and successfully provisioned by us, you can log into the central customer management (https://zkm.myloc.de) ...
How do I set up Cloud Backup Mobile?
1. Login in central customer management
After your order has been activated and successfully provisioned by us, you can log into the central customer management (https://zkm.myloc.de) ...
How can I install the License Agent?
You have two options to install the License Agent on your server:
- Independent integration of the License Agent- Integration of the license agent by the ...
How do I configure a BGP Session to the Routeservers?
Before you follow this FAQ article, please read our FAQ article abouthow to get an BGP session. This is supported for our Co-Locationcustomers. FAQ-article.We accept ...
How do I request additional IP addresses?
In principle, up to 31 additional IPv4 addresses per server - for vServers the maximum possible number is 7 IPs - can be ordered via ...
How do I mount disks in rescue mode?
The Rescue Mode was started before. More information about starting the Rescue Mode can be found here.
Note: Hard disks are not automatically mounted in rescue ...
How do i change the Hostname?
Sometimes it is necessary to change the hostname in the server settings. To change the hostname for a VPS (no dedicated server) we have a ...
How can i manage SSH-Keys ?
For Linux you can upload SSH Keys in the customer panel. This allows automatic deployment of keys on servers. Today this only is possible for ...