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• I have missing Parts, can you help me?
  If you need tools for installation, or screws for your rack, or even cables, we can help you within a short time. You have only ...
• I need more power or an additional port - where can I get it?
  If you need it, we can offer you an individual price for a higher power supply or an additional port. Therefore you can contact our ...
• I am not satisfied with your Support / Service. What can I do ?
  Should you experience any problems related to our services or support, please don't hesitate to contact our Customer Relationship Management at crm@myloc.dePlease always provide your customer ...
• I need support, how can I reach you?
  Should you ever have a support request, you can conveniently open a ticket in the central customer interface. To do this, go to the main ...
• Is it possible to make corrections to already issued invoices?
  No, the correction of invoices once issued is not possible for accounting reasons. If we have charged you too much or too little, we will issue ...
• I received an e-mail from InternetX, is that correct?
  Yes, this is correct if you have started a transfer for a .com, .net, .org, .info or .biz domain. You must confirm this e-mail from InternetX ...
• Is it possible to determine the Admin-C yourself when ordering domains?
  Yes, this is easily possible. Our Domain-Robot allows you to enter all contact details of the domain yourself. As Admin-C the contact data of the administrator ...
• I cannot reach my vServer, what can I do?
  Table of Contents Explanation 1. VNC console 1.1 start VNC console 1.2 Using VNC Console 2. restart vServer   Explanation If your VPS (vServer) is not reachable from outside you have two possibilities. check ...
• I see many access attempts in the log files of my SSH server, what can I do about it?
  The many access attempts indicate that someone wants to gain unauthorized access to your system.  On the one hand, it makes sense to change the ...
• I lost my administrator password. How can I reset it?
  The following programs are required for this FAQ article:Putty (SSH Client) (http://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html)TightVNC (VNC Client) (http://www.tightvnc.com/download.php) You can use the Rescue system to reset a lost Windows ...
• In which countries is Office 365 available through your company?
  Unfortunately we are currently unable to offer the Office 365 product to our customers in all countries.At this time, we can only deploy Office 365 ...
• I get a DDoS, what can I do?
  if you get a (small) DDoS attack, you can already block it using iptables (Linux) or the Windows firewall.   If this does not help, please open ...
• Is internal traffic counted towards the data volume?
  Internal traffic is not billed on the data volume. If the bandwidth is reduced due to exceeding the data volume, the internal connection is also ...
• Is it possible to get a BGP session?
  Yes, this is possible for our Co-Location customers. We will provideyou with a full-table BGP session through our three multi-hop BGProute-servers. Please take care to ...
• Is IPv6 address configuration via SLAAC possible for dedicated servers?
    IPv6 configuration via SLAAC is not possible for our dedicated servers. For each dedicated server, we provide a /64 IPv6 subnet for free.   How to set ...