Where is the data center of myLoc located?
myLoc operates ISO 27001 certified data centers in Düsseldorf with space for over 30,000 servers. In the world's largest Lampertz high-security cell, sensitive systems of ...
Where can I get an additional key?
You can request your access key from our sales team. The access key will then be handed over to you upon completion and you can ...
Who can grant my colleagues access to the data center?
Via your central customer management (ZKM), you can grant access to employees or one-time visitors, both permanently and on a one-time basis.
If you need help ...
Which payment methods do you accept currently?
Currently we accept Paypal and SEPA payments. In the future, additional payment methods will be added. For further information, please contact us under billing@myloc.de.
...
What products does myLoc managed IT offer?
Inhaltsverzeichnis
1. myloc
2. webtropia
3. servdiscount
myLoc managed IT AG offers a wide range of products. Besides the brand myloc we also offer the brands webtropia and servdiscount.
1. ...
What is the bandwidth of my server?
Table of Contents
Explanation
1. myLoc
2. webtropia.com
3. servdiscount.com
Explanation
In the following table you will find the bandwidth as well as the guaranteed peak bandwidth of your server:
1. myLoc
Product
Bandwidth
Guaranteed ...
What are your cancellation periods?
The contract term is subject to the periods indicated. Contracts renew automatically - subject to agreement - to the minimum contract period unless either party ...
What do I do if I can not find my invoices?
If an invoice has been lost, you have the opportunity to download invoices through our central customer management (ZKM).
All invoices issued since contract start date ...
What to enter for reason of bank transfer/transfer note?
When proceeding with a transfer, always enter your customer number and your invoice number. The relevant information can be found in your invoice.
Our bank details ...
What are the bank details of myLoc managed IT AG?
myLoc managed IT AG bank detailst:
Account holder: myLoc managed IT AGBank: Stadtsparkasse DüsseldorfSWIFT-BIC: DUSS DE DDIBAN: DE90 3005 0110 0016 0360 89
Please remember to enter ...
Which apps are available in Office 365?
Table of Contents
Explanation
Outlook
Yammer
Planner
Sway
PowerApps
Forms
Power Automate
Teams
Dynamics 365
Store
Newsfeed
Delve
Sharepoint
Explanation
This article describes the programs that are available in Office 365.
Outlook
Outlook is a normal email program that includes several features on ...
What happens if a hardware defect occurs?
If a hardware defect is detected in our dedicated servers, our technicians replace the defective hardware with other hardware free of charge within a very ...
What happens if my server is no longer available?
A server failure can have various causes.
First of all, you should try to restart your server via the central customer management (ZKM). If your server ...
What are domains and how do they work?
A domain is resolved into an IP address using the Domain Name System (DNS). The principle can be compared to a phonebook in which names ...
Why don't my e-mails reach the recipient?
There can be many reasons why an e-mail does not reach the recipient. Usually, the sending of an e-mail is documented in the log files ...
Why do I see warnings in the device manager?
Device Manager occasionally lists warnings and unknown devices on Windows vServern because the virtualization technology we use does not work with hardware emulation and proprietary ...
What is the network configuration of my Virtual Machine ?
When a virtual machine is created on the host system, the network configuration of the VM is always as follows:
IP: <Additionally ordered IP address>Netmask: 255.255.255.255Gateway: ...
What are the nameserver for my server ?
You can reach our resolving nameservers at the following addresses:
Resolver 1
IPv4 Adresse: 62.141.32.3IPv6 Adresse: 2001:4ba0::53:1
Resolver 2
IPv4 Adresse: 62.141.32.4IPv6 Adresse: 2001:4ba0::53:2
Resolver 3
IPv4 Adresse: 62.141.32.5IPv6 Adresse: 2001:4ba0::53:3
...
What to do if network issues occur? (speed problems)
If you have issues with the network speed (Download/Upload) of your server, please perform the following while the server is booted in rescue, and send ...
Why do I only have one hard disk in the system?
The second hard disk is only used for an installation with RAID. If you have ordered an installation without RAID, the second hard disk is ...
Where can I find the Tekbase manual ?
You can find the manual of the Tekbase user interface offered by us directly on the manufacturer's website at https://teklab.de/forum/thread/2-handbuch/
Further information can also be found ...
What do I need to do to use Office 365 after ordering?
Table of Contents
Explanation
Login
Create user
Explanation
This article describes the procedure, after ordering Office 365.
Login
After your order of Office 365 has been activated and successfully provisioned by us, ...
Why I cannot create an virtual machine (VM)?
After the installation of a vSphere/ESXi environment, a port group for the creation of virtual machines must be created on the vswitch then available.- tested ...
Where can I find more informations/manuals about cPanel ?
The complete manual of cPanel can be found at https://documentation.cpanel.net/display/68Docs/cPanel+User+Documentation.
There you can also find YouTube videos with tutorials.
...
What are the requirements for an own name server?
We only go into the requirements of the Denic (.de domains) here. If there are other requirements for other Top Level Domains, we will continue ...
What is my network configuration?
You will find the correct network configuration in the ZKM, with your respective contract:Configuration examples*** Important ***For the sake of simplicity, we always call the ...