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Questions in Colocation
I need more power or an additional port - where can I get it?
If you need it, we can offer you an individual price for a higher power supply or an additional port.
1641 views
How can I enter the data center during the nighttime?
The datacenter is also staffed 24/7 outside our business hours. You can ring the doorbell and will then be admitted.
1748 views
How do I register myself, when I enter the datacenter?
Our staff will open the first door for you. Afterwards you can move freely in the data center up to
9997 views
Can I move from a smaller rack to a bigger rack without downtime?
Unfortunately it is not possible to do this without a downtime. The reason is, that our racks are physically separated
1698 views
I have missing Parts, can you help me?
If you need tools for installation, or screws for your rack, or even cables, we can help you within a
1744 views
Who can grant my colleagues access to the data center?
Via your central customer management (ZKM), you can grant access to employees or one-time visitors, both permanently and on a
1669 views
Where can I get an additional key?
You can request your access key from our sales team. The access key will then be handed over to you
1969 views
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Colocation
Everything you need to know about colocation products can be found here.
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